Refund & Returns Policy

1. Our Return Policy

We accept eligible returns within 7 days of delivery.
To qualify, the product must be unopened, unused, undamaged,
and in its original packaging with all seals intact.

2. Damaged or Incorrect Orders

If your order arrives damaged, defective, tampered with, or you receive
a product different from what you ordered, please contact us within
48 hours of delivery.

Please provide your order details and, where possible, clear photographs
of the product and packaging. We will review the issue and, where
appropriate, arrange a replacement or refund.

3. Products That Cannot Be Returned

For safety and hygiene reasons, the following products are generally
not eligible for return:

• Opened or used supplements and wellness products.
• Products with broken or removed seals.
• Products damaged after delivery due to improper handling or storage.
• Products returned after the 7-day return period.
• Products without their original packaging where the packaging is required to verify the product.

4. Refunds

Once we receive and inspect an eligible returned product, we will
notify you whether your refund has been approved.

If approved, the refund will be processed using the original payment
method where practical, or through another mutually agreed method.

Refund processing times may vary depending on the payment method
and financial institution involved.

5. Delivery & Return Costs

Delivery charges are generally non-refundable unless the return is
caused by an error on our part, such as sending the wrong product
or delivering a defective product.

Where a return is approved because of a customer preference or
change of mind, the customer may be responsible for the applicable
return delivery costs.

6. Exchanges

We may replace a product if it arrives damaged, defective, or if
we sent the wrong item.

Exchanges are subject to product availability. If the requested
replacement is unavailable, we may offer a refund or another
appropriate solution.

7. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.
Cancellation requests can only be guaranteed before the order has
been dispatched.

Once an order has been dispatched, it may be treated as a return
and will be subject to the conditions of this policy.

8. Product Storage & Customer Responsibility

Customers are responsible for storing wellness products according
to the instructions provided on the product packaging.

9. How to Request a Return or Refund

To request a return, refund, or replacement, please contact VicMos
Wellness with:

• Your name and contact information.
• Your order number or proof of purchase.
• The product you are requesting to return.
• The reason for the return.
• Photos of the product and packaging where applicable.

Please wait for confirmation from our team before sending any
product back.

10. Refund Review

Every return or refund request is reviewed individually. Meeting
the conditions of this policy does not automatically guarantee a
refund if the product has been opened, used, damaged after delivery,
or otherwise does not meet the return requirements.

11. Important Wellness Disclaimer

VicMos Wellness provides wellness and nutritional products intended
to support general health and wellbeing. Our products are not a
substitute for professional medical diagnosis or treatment.

Customers should follow the instructions provided on product
packaging and seek appropriate professional advice where necessary.