About VicMos Wellness

VicMos Wellness is a wellness retail business serving customers in South Sudan and, where available, customers in other locations. Our website allows visitors to browse wellness products, place orders, manage certain account information, request assistance, and communicate with our team.

In this Privacy Policy, “VicMos Wellness,” “VicMos,” “we,” “our,” and “us” refer to VicMos Wellness. “Website” refers to VicMos.com and the services made available through it.

Information we may collect

The information we collect depends on how you interact with VicMos Wellness.

Orders, delivery and payment information

When you place an order, we may process information necessary to identify the order, contact you, confirm the products you requested, arrange payment where applicable, and organize delivery, dispatch or collection.

Available payment methods may vary depending on your location, order and the options displayed or confirmed by VicMos Wellness.

If VicMos Wellness uses an independent payment provider, financial institution or payment platform, that provider may process payment information under its own privacy and security practices.

For information about ordering and delivery, visit our Delivery Information page.

How we may use your information

We may use appropriate information to:

• Process, confirm and manage orders
• Arrange delivery, dispatch or collection
• Provide order and delivery updates
• Respond to customer questions
• Provide requested product or wellness guidance
• Create and maintain customer accounts
• Maintain appropriate transaction and business records
• Operate and improve VicMos.com
• Understand how our Website is being used
• Prevent fraud, abuse and unauthorized activity
• Protect our Website, customers and business
• Comply with applicable legal obligations

Wellness consultation information

VicMos Wellness provides a consultation feature that allows customers to request wellness or product guidance.

If you voluntarily provide health or wellness-related information, we may use that information to understand and respond to your request. Because this information can be sensitive, only provide information that is relevant and that you are comfortable sharing.

Customer and marketing communications

We may contact you when reasonably necessary to manage an order, respond to a request, provide customer service, communicate delivery information, or address an account or security matter.

Promotional messages may be sent where you have agreed to receive them or where otherwise permitted. You may ask us to stop sending promotional communications.

Opting out of marketing does not prevent us from sending necessary transactional communications relating to an order, account, security issue or request you initiated.

When information may be shared

VicMos Wellness does not sell your personal information.

We may provide limited information to other parties where reasonably necessary to operate our business or provide a service you requested.

Customer accounts

If account functionality is available and you create an account, we may maintain information associated with that account, such as your contact details, addresses, order information and account preferences.

You are responsible for keeping your login credentials confidential. Contact us if you believe your account has been accessed without authorization.

Cookies and similar technologies

VicMos.com may use cookies, local storage and similar technologies necessary to operate the Website and improve the customer experience.

These technologies may help us:

• Maintain shopping-cart functionality
• Maintain login and website sessions
• Remember relevant preferences
• Protect the Website against abuse
• Measure website performance and usage
• Understand how visitors reach and use VicMos.com

Your browser may allow you to block or remove cookies. Some Website functionality may not work correctly when essential cookies are disabled.

Third-party services

VicMos.com may use or interact with third-party technology and services for ecommerce functionality, website hosting, analytics, communications, security, payments, delivery or other operational purposes.

When you voluntarily use an external service — such as WhatsApp — your interaction with that service is also governed by the provider’s own privacy practices and terms.

We encourage you to review relevant third-party privacy information before providing information through those services.

How long information is retained

We aim to keep personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate operational, accounting, security, dispute-resolution or legal requirements.

Retention periods may therefore differ depending on the type of information and why it is held.

When information is no longer reasonably required, we may delete, anonymize or otherwise dispose of it appropriately.

How we protect information

We take reasonable technical, organizational and administrative measures intended to protect information against unauthorized access, loss, misuse, alteration or disclosure.

No internet transmission, website, storage system or electronic communication can be guaranteed to be completely secure.

Customers should also protect their devices, passwords, accounts and communications and should not share confidential login or payment credentials with other people.

Your privacy choices and requests

Depending on applicable law and the circumstances, you may be able to ask VicMos Wellness to:

• Explain what personal information we maintain about you
• Provide access to appropriate personal information
• Correct inaccurate or incomplete information
• Delete certain information where appropriate
• Restrict or object to certain uses where applicable
• Withdraw consent where processing relies on consent
• Stop promotional communications

We may need to verify your identity before acting on certain requests. Some information may need to be retained where reasonably required for legitimate business, security, accounting, dispute-resolution or legal purposes.

Children’s privacy

VicMos Wellness is primarily intended for adult customers and does not knowingly seek to collect personal information directly from children.

If you believe a child has provided personal information to VicMos Wellness inappropriately, please contact us so that we can review the situation and take appropriate action.

International orders and data transfers

VicMos Wellness may accept orders from customers outside South Sudan where delivery, shipping and payment arrangements are available.

When you place an international order, information necessary to process and deliver your order may need to be provided to or processed by shipping companies, logistics providers, communication services, technology providers or payment providers operating outside South Sudan.

This information may include your name, telephone number, delivery address, shipping destination, order details and other information reasonably necessary to complete your order.

We aim to limit the information shared for these purposes to what is reasonably necessary to provide the service you requested.

For more information about local and international delivery, please visit our Delivery Information page.

Links to other websites and services

VicMos.com may contain links to websites, communication platforms, payment services or other online services operated independently from VicMos Wellness.

When you leave VicMos.com and use an independent third-party service, that service may collect or process information according to its own privacy policy and terms.

VicMos Wellness is not responsible for the content, security, availability or privacy practices of independent third-party websites and services.

We encourage you to review the applicable privacy information before providing personal information through a third-party service.

Changes to this Privacy Policy

VicMos Wellness may update this Privacy Policy from time to time when our Website, business operations, services, technology, information-handling practices or applicable requirements change.

When this policy is updated, we will revise the “Last updated” date displayed at the top of this page.

We encourage customers and Website visitors to review this Privacy Policy periodically to remain informed about how VicMos Wellness handles personal information.