1. Who We Are

VicMos Wellness is a natural health and supplements store based in Juba, South Sudan, offering vitamins, minerals, herbal supplements, and wellness products from trusted brands.

2. Information We Collect

Information you give us directly — when you place an order, create an account, or contact us:

• Full name
• Phone number / WhatsApp number
• Email address
• Delivery address (Juba) or shipping/logistics office details (international orders)
• Order details (products, quantities, order notes)
• Anything you share with us via WhatsApp when reaching out for consultation or order support

Information collected automatically — when you browse our Site:

• IP address, browser type, and device information
• Pages visited and time spent on the Site
• Cookies (see Section 6)

What we do not collect: We do not process or store any online payment information, because VicMos operates on a cash-on-delivery / pay-on-arrival basis. No payment gateway is used on this Site.

3. How We Use Your Information

• Process and fulfill your orders
• Contact you to confirm delivery details or answer order questions
• Enable your account so you can track past and current orders
• Respond to “Talk to Our Consultant” requests
• Redirect you to WhatsApp for order-related support, if you choose that option
• Improve our Site, products, and customer service
• Send order status updates (confirmation, dispatch, delivery)
• Comply with legal obligations

We do not use your personal information for unsolicited marketing without your consent, and we do not sell your data to third parties.

4. How We Share Your Information

• Delivery/logistics: your name, contact number, and address are shared with our delivery riders or the assigned logistics/shipping office
• WhatsApp: conversations continued on WhatsApp are subject to WhatsApp’s own privacy policy
• Legal requirements: disclosure if required by law, court order, or to protect the rights, property, or safety of VicMos and our customers

We do not share your information with advertisers or data brokers.

5. Customer Accounts

If you create an account on VicMos.com, we store your account details (name, email, order history, saved address) so you can log in and track your orders. Contact us anytime to view, update, or delete this information.

6. Cookies

Our Site uses cookies to keep items in your cart, remember your login session, and understand how visitors use the Site. You can disable cookies in your browser, but some features (like the cart) may stop working properly.

7. Data Retention

We retain your order and account information for as long as your account is active, or as needed to fulfill the purpose it was collected for, unless a longer period is required by law.

8. Your Rights

• Request a copy of the personal data we hold about you
• Ask us to correct inaccurate information
• Request deletion of your personal data (except where legally required to retain it)
• Withdraw consent for marketing communications at any time

9. Data Security

We take reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our Site and products are intended for adults. We do not knowingly collect personal information from children under 18.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted here with a revised “Last updated” date.