Questions? Start here.

You can place an order directly through the VicMos Wellness website. Add the products you want to your cart and proceed through the available checkout options.

If you prefer assistance, you can also contact us through WhatsApp and our team can help with the ordering process.

No. Customers can place eligible orders without creating an account.

Creating an account can make it easier to manage your information and access supported account features.

Yes. WhatsApp ordering is available where appropriate. Contact VicMos Wellness on +211 920 451 491 .

Our team can help confirm product availability, delivery details and the next steps for your order.

Contact us as quickly as possible if you need to change or cancel an order.

If the order has already been packed, dispatched or handed to a delivery or logistics provider, changing or cancelling it may no longer be possible.

Yes. VicMos Wellness supports local delivery in Juba. Delivery availability, timing and any applicable charges can depend on your location and order details.

Yes. We support orders to other parts of South Sudan, depending on available transport and logistics options.

For locations outside Juba, our team may contact you to confirm the delivery arrangement before dispatch.

International order enquiries are welcome.

Availability depends on the destination, product, logistics options and applicable shipping or import requirements. Contact VicMos before placing a time-sensitive international order.

Use our Contact page and select delivery support, or contact us on WhatsApp.

Include your order number or reference whenever possible so we can identify the order more quickly.

Product choice depends on your goals, nutritional needs, medical history, medications and other individual factors.

If your question involves a personal health concern, use our Private Consultation rather than relying on random product recommendations.

Product availability can change as stock is sold or replenished.

If you need confirmation before ordering, contact us through WhatsApp or the Contact page.

No. Individual responses to nutritional and wellness products vary.

Supplements should not be treated as guaranteed cures or substitutes for appropriate diagnosis, prescribed treatment, nutrition or medical care.

Yes. For general product questions, use our Contact page or WhatsApp.

If the question requires discussion of your personal symptoms or health history, use the Private Consultation channel instead.

Eligible standard return requests should normally be made within 10 calendar days after confirmed delivery.

Please review our Refund & Return Policy for the complete conditions.

Opened supplements and consumable wellness products generally cannot be returned for ordinary change-of-mind reasons because of health, hygiene and product-safety concerns.

This does not prevent us from reviewing claims involving damaged, defective, incorrect or materially misdescribed items.

Keep the product unused and contact VicMos Wellness as soon as possible.

Provide your order reference and, if requested, photographs of the item and packaging so we can review the issue.

Contact us promptly and keep the product and packaging. We may ask for photographs showing the damage, packaging, batch information or other relevant details.

First use the password-reset option available on the account page.

If you still cannot access your account, submit an Account Help request through Contact VicMos.

Where available, account creation can be offered during checkout so you can save appropriate account information for future use.

The consultation channel is intended for customers who want to privately discuss a personal wellness, fertility, men’s health, women’s health or related concern.

It keeps sensitive wellness enquiries separate from ordinary order and customer-support messages.

For personal health, fertility or symptom-related concerns, use the dedicated Private Consultation form .

The general Contact form is designed for orders, deliveries, products, accounts, partnerships and general customer support.

No. VicMos Wellness provides wellness guidance and educational support. A consultation does not replace appropriate medical diagnosis, laboratory testing, prescribed treatment or emergency medical care.

Do not wait for an online wellness consultation if you believe you are experiencing a medical emergency.

Seek appropriate urgent medical care immediately.