Shipping Policy

1. Order Processing

Orders are processed after we receive the required customer details and confirm product availability.

We may contact you by phone or WhatsApp before dispatch to confirm your order, delivery location, product availability, or payment arrangements.

2. Delivery Within Juba

VicMos Wellness offers local delivery within Juba. Delivery charges and delivery times may depend on your location, order size, and the delivery option available at the time.

Customers should provide an active phone number and clear delivery location to help us complete delivery successfully.

3. Free Delivery Offers

Where free delivery is available, the qualifying order amount and applicable locations will be displayed on the website or communicated to the customer.

Free delivery promotions may be limited to specific areas, order values, products, or promotional periods.

4. Delivery Across South Sudan

Orders outside Juba may be delivered using available transport, courier, or logistics providers.

Delivery charges and estimated delivery times vary depending on destination, parcel size, transport availability, and the logistics provider used.

Payment arrangements for orders outside Juba may be confirmed directly with the customer before the order is dispatched.

5. International Orders

VicMos Wellness may accept selected international orders where shipping is available and the products can legally be delivered to the destination country.

International orders may require full payment before dispatch.

Customers are responsible for any customs duties, import taxes, clearance charges, or other fees imposed by authorities in the destination country unless otherwise stated.

6. Estimated Delivery Times

Any delivery time provided by VicMos Wellness is an estimate rather than a guarantee.

Delivery may be affected by transport conditions, weather, customs clearance, public holidays, road conditions, logistics delays, or other circumstances beyond our reasonable control.

7. Shipping Charges

Shipping charges may vary depending on the delivery location, parcel weight, order value, delivery method, and logistics provider.

Where possible, applicable delivery charges will be shown during checkout or confirmed with you before dispatch.

8. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate delivery details, including a working phone number and correct delivery location.

VicMos Wellness is not responsible for delays caused by incorrect, incomplete, or unreachable delivery information.

Additional delivery charges may apply if another delivery attempt is required because incorrect information was provided.

9. Failed Delivery Attempts

If our delivery team or logistics provider is unable to reach you, we may contact you to arrange another delivery attempt.

Depending on the circumstances, additional delivery costs may apply.

10. Damaged, Missing or Incorrect Orders

Please inspect your order as soon as possible after receiving it.

If an item arrives damaged, incomplete, or materially different from your confirmed order, contact VicMos Wellness promptly with your order details.

Where possible, please provide photographs of the affected product and packaging so we can review the issue.

11. Product Availability

All orders are subject to product availability.

If a product becomes unavailable after your order is placed, we may contact you to offer an alternative, revised delivery date, partial fulfilment, or cancellation.

12. Contact Us

If you have questions about your delivery or shipping arrangements, contact VicMos Wellness using any of the options below.