1. About These Terms

These Terms & Conditions apply to your use of VicMos.com and to purchases made through the Website.

By using the Website, you confirm that you have read, understood, and agree to these Terms, together with our Privacy Policy and Refund & Return Policy.

If you do not agree with these Terms, please do not use the Website or place an order through it.

2. About VicMos Wellness

VicMos Wellness is a wellness and supplements business based in Juba, South Sudan.

We offer vitamins, minerals, nutritional supplements, herbal products, and other wellness products through our Website and customer-service channels.

3. Website Use

You agree to use VicMos.com only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the Website.

You must not:

• Use the Website for unlawful or fraudulent purposes.
• Attempt to gain unauthorized access to our systems or accounts.
• Interfere with the security or operation of the Website.
• Submit false, misleading, or fraudulent information.
• Attempt to copy, reproduce, or exploit our Website or content without permission.
• Use automated systems to improperly access or collect information from the Website.

4. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, availability, and other information displayed on VicMos.com are accurate and current.

However, product packaging, labels, colors, images, availability, ingredients, and other details may occasionally change.

Where there is a difference between information displayed on our Website and the manufacturer’s current product packaging or label, customers should rely on the product packaging and manufacturer information for the most current product details.

5. Wellness and Health Disclaimer

Before using a supplement, you should consider consulting a qualified healthcare professional, particularly if you are pregnant, nursing, taking medication, managing a medical condition, or have concerns about the suitability of a product for you.

Always read the product label, directions, warnings, ingredients, recommended use, and storage instructions before using a product.

Individual results from supplements and wellness products may vary. VicMos Wellness does not guarantee a particular health outcome or result from the use of any product.

6. Product Availability

All products displayed on VicMos.com are subject to availability.

Adding a product to your cart or submitting an order request does not necessarily guarantee that the product will remain available until the order is confirmed.

If an ordered product becomes unavailable, we may contact you to discuss an alternative product, revised order, or cancellation.

7. Prices and Pricing Errors

Product prices displayed on VicMos.com are shown in the applicable currency displayed on the Website and may change from time to time.

We make reasonable efforts to display accurate pricing. However, technical errors, typographical errors, or incorrect product information may occasionally occur.

If a significant pricing error affects an order, we may contact you before fulfilling the order to confirm whether you wish to proceed at the correct price.

8. Orders

When you submit an order through VicMos.com, you are making a request to purchase the selected products.

An order may be subject to confirmation by VicMos Wellness before it is accepted and prepared for delivery.

We may contact you using the telephone number, WhatsApp number, or email address provided with your order to confirm details.

We reserve the right to decline, cancel, or modify an order where reasonably necessary, including where there is an availability issue, pricing error, suspected fraud, inaccurate information, or delivery problem.

9. Payment

VicMos Wellness currently operates primarily on a cash-on-delivery / pay-on-arrival basis.

Payment is therefore generally collected when the order is delivered or otherwise made available for collection, according to the arrangement confirmed with the customer.

We do not currently require customers to provide payment-card credentials through the Website for standard orders.

10. Delivery

We aim to deliver orders within the timeframe communicated to the customer. Delivery times may vary depending on location, product availability, weather, traffic, logistics conditions, and other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery details and a reachable telephone or WhatsApp number.

If a delivery cannot be completed because the customer provided incorrect information, is unavailable, or refuses to receive the order, additional delivery arrangements or charges may apply.

11. International Orders

Where international delivery or logistics arrangements are available, orders may be delivered through third-party logistics providers, shipping offices, couriers, or other delivery services.

International delivery times, costs, customs requirements, import requirements, and other conditions may vary by destination.

Customers are responsible for providing accurate information and cooperating with applicable logistics or collection requirements.

12. Order Cancellation

If you wish to cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests received before an order has been dispatched.

Once an order has been dispatched or transferred to a delivery or logistics provider, cancellation may no longer be possible and the request may be handled under our Refund & Return Policy.

13. Refunds and Returns

Returns, replacements, and refunds are governed by our Refund & Return Policy.

Customers should review that policy before placing an order and should contact VicMos Wellness before sending any product back.

For health, hygiene, and safety reasons, certain opened, used, consumed, or tampered-with wellness products may not be eligible for return unless they qualify for a remedy under our policy.

14. Customer Accounts

Some features of VicMos.com may allow customers to create an account.

You are responsible for providing accurate information and keeping your account credentials secure.

You should notify us promptly if you believe someone has accessed your account without authorization.

15. Intellectual Property

Unless otherwise stated, the content on VicMos.com—including our branding, logos, text, graphics, product presentation, page designs, photographs, and other original materials—is owned by or licensed to VicMos Wellness and may be protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without prior written permission, except where permitted by applicable law.

16. Third-Party Links and Services

Our Website may contain links to third-party websites, services, social-media platforms, logistics providers, or other resources.

These third-party services are not controlled by VicMos Wellness. We are not responsible for their content, availability, security, terms, or privacy practices.

17. Website Availability

We aim to keep VicMos.com available and functioning properly. However, we do not guarantee that the Website will always be uninterrupted, error-free, secure, or available at all times.

Website availability may be affected by maintenance, technical problems, hosting issues, network failures, security incidents, or circumstances beyond our reasonable control.

18. Limitation of Responsibility

To the extent permitted by applicable law, VicMos Wellness will not be responsible for losses or delays arising from circumstances beyond our reasonable control, including delivery delays, network failures, third-party service interruptions, natural events, or other unforeseen circumstances.

Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited.

19. Privacy

Your use of VicMos.com is also subject to our Privacy Policy, which explains how we collect, use, protect, and disclose personal information.

20. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, Website, products, services, or applicable requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of VicMos.com after updated Terms are posted means you accept the revised Terms to the extent permitted by applicable law.

21. Contact VicMos Wellness

If you have questions about these Terms & Conditions, your order, a product, delivery, or any other matter relating to VicMos.com, please contact us.