Returns and Disputes
A documented process for resolving product, delivery and payment concerns.
Report the issue
Open a dispute in Supplier Studio and include the order number, reason and clear evidence.
VicMos review
VicMos reviews the order record, product condition, listing information and communications.
Possible outcomes
The order may be upheld, returned, refunded, replaced or adjusted according to the evidence and responsibility.
Unsafe or misrepresented products
Supplier earnings may be reversed when the supplied item is counterfeit, expired, damaged before collection, unsafe or materially different from its listing.
Ready to work with VicMos?
Build a trusted product presence while VicMos manages the customer journey.